WHAT I OFFER
Services built from real operational experience
Every service I offer comes from work I have actually done at scale. No theory, no generic frameworks. Just proven operational expertise applied directly to your business.
SERVICE 01
Operations Management & Program Oversight
Day to day management of high volume service programs at national scale. I oversee work order systems from intake through completion, manage SLA compliance across large vendor networks, coordinate escalations, and ensure nothing slips through the cracks regardless of volume. I have managed 3,000+ annual work orders across 40+ states and built the internal systems that kept a distributed team aligned and accountable.
- Work order intake, routing and completion tracking
- Vendor SLA compliance and performance monitoring
- Escalation management and quality control
- Team delegation and workload management
- Cross functional reporting to executive leadership
SERVICE 02
Financial Operations & Vendor Payments
End to end management of accounts payable and receivable across distributed vendor networks. I have overseen $22M in annual financials, managed ACH enrollment and payment processing for 300+ vendors, conducted weekly Positive Pay reconciliations, and monitored fraud alerts to protect company disbursements. I bring the same level of precision and accountability to every dollar that moves through your operation.
- AP/AR management and financial tracking
- Vendor ACH enrollment and payment processing
- Positive Pay reconciliation and fraud monitoring
- Invoice auditing and discrepancy escalation
- Payroll coordination and pay period documentation
SERVICE 03
Team Leadership & Process Implementation
Building and leading operational teams through high volume periods, process transitions, and rapid growth. I run structured performance reviews, create training documentation, delegate workload strategically, and develop action plans for underperforming areas. I have led teams of project and ticket managers through complex national programs while maintaining execution quality and team accountability.
- Team performance reviews and coaching
- Process documentation and training development
- Workload delegation and capacity management
- New employee onboarding and progress tracking
- Conference call facilitation and executive communication
SERVICE 04
Compliance & Permitting Coordination
Multi-jurisdiction permitting oversight for facilities and property service programs. I coordinate vendor requirements across varying local regulations, track permit and scheduling status at both store and corporate level, and ensure timely communication to prevent delays or rework. Every jurisdiction is different and requires detailed handling — I have built the systems to manage that complexity at scale.
- Multi-jurisdiction permit tracking and coordination
- Vendor compliance documentation and follow up
- Scheduling status management at store and corporate level
- Cross functional communication to prevent delays
- Field survey and site documentation coordination
SERVICE 05
WordPress Website Design for Service Businesses
A professional website should not require a developer or a large budget. I build clean, conversion focused WordPress sites for small and mid size service businesses that need to look credible, attract clients, and work seamlessly on every device. Every site I build is designed with the same attention to detail I bring to operations — nothing sloppy, nothing generic, and nothing that doesn’t serve a purpose.
- Custom WordPress builds using Elementor
- Professional typography and brand consistent design
- Mobile responsive layouts optimized for all devices
- Contact and booking integration including Calendly
- Navigation, page structure and content strategy
- Handoff with full walkthrough so you can manage it yourself
TOOLS & SYSTEMS
Platform experience that translates directly to your operation
I don’t just know these platforms conceptually. I have used them daily to manage national programs, process high volume payments, and keep distributed teams aligned.
- Service Channel — work order management, invoice processing, SLA compliance tracking
- QuickBooks Online — AP/AR management, vendor invoicing, payroll coordination
- ACT! CRM — ticket management, notes documentation, workflow tracking
- Fifth Third Bank — ACH enrollment, Positive Pay reconciliation, fraud monitoring
- Microsoft Office Suite — reporting, data tracking, internal communications
- Elementor — drag and drop WordPress page builder, custom layouts and responsive design
- DocuSign — contract execution and vendor documentation
- Google Workspace — team collaboration and file management
- Parallels — remote operations management
- Zoom — team calls, vendor coordination, executive reporting
- Field Survey Services — third party site documentation and photo vendor coordination
- Claude AI — content strategy, copywriting, and workflow support for client projects
- WordPress — end to end site builds including theme setup, plugin configuration, page building, mobile optimization and client handoff
- Google Fonts — typography selection and brand consistent font implementation
HOW ENGAGEMENTS WORK
Flexible structures built around your needs
Every operation is different and every engagement is scoped to match. Whether you need focused project support, ongoing operational partnership, or fractional leadership during a period of growth or transition, I work with you to define the right structure before we begin.
All engagements start with a free 30 minute consultation where we talk through your current challenges, what you are trying to build, and whether we are a good fit. No pressure and no obligation.
PROJECT BASED
Defined Scope
A focused engagement with clear deliverables and timeline. Ideal for audits, system implementations, process overhauls, or contract readiness preparation.
FRACTIONAL
Ongoing Partnership
Regular hours each week or month embedded in your operation. Ideal for companies that need senior operations expertise without a full time hire.
ADVISORY
Strategic Support
Periodic consultation and guidance as needed. Ideal for leadership teams that want an experienced operations partner available when challenges arise.